Customer Support

If you have questions please contact us via one of the following methods and one of us will be happy to help!

 

Telephone: 401-383-9777

Email: JMarcelShoes@gmail.com

Instagram: @JMarcelPVD

Facebook: www.facebook.com/JMarcelPVD

 

J Marcel - 808 Hope Street, Providence, Rhode Island, 02906.

1 FAQ
1.1 What is your return policy?

You can find our returns & shipping policies here.

1.2 When are you getting more of _____ in stock?

We do our very best to restock items that sell out quickly, however we are not always able to restock due to manufactures lack of supply.

1.3 When will my order be shipped?

We process and ship orders within 72 hours, Monday - Friday (excluding holidays). You will receive a confirmation email after you place your order.

1.4 When & Where do you post about new arrivals?

The best way to be informed about new arrivals and restocks is to follow us on our social media. You can follow our Instagram & Facebook, and sign up for our emails via the form below!

1.5 Why do some international customers have to pay to receive their packages?

Different countries have varying customs regulations. We can not control or determine what fees or shipping rates may apply and we are not responsible for paying these fees. 

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